<3 Amazon

Cool experience:

I ordered a text book from Amazon, but accidentally shipped it to my parents house in Pleasant Hill. Realizing my mistake a day before the scheduled delivery, I called Amazon's customer service center, where I was told that it was too late to reroute the delivery. They kindly informed me that once a delivery attempt was made I could call UPS to have them reship the package to my Stanford address and Amazon would cover the costs. "Wow," I thought. "That's pretty cool."

Today, I called home and told them what was going down with my package and later in the day my mom called back to tell me that UPS had delivered the book. I called UPS, who told me to call Amazon and have them contact UPS directly. So then I called Amazon back to explain the situation. The lady on the phone told me that once a package is delivered, they can't really do anything about it, but that she would ship another text book to my Stanford address at no charge with one-day delivery. I checked my Amazon account just now, and sure enough, my book is scheduled to come tomorrow and the order balance is $0.00.

That's what I call service.

I plan to try to return the extra copy of the book (the one at my parent's house) to Amazon once I get the chance, but it's really surprising to me that Amazon would go to such lengths to satisfy their customers. Some awful awful people could take advantage of this, but I'm not one of them - consider me a loyal Amazon customer. :)